help, I cannot log in to steam

Status
Not open for further replies.

Miharu

Zealot
Joined
May 22, 2011
Messages
574
Reaction score
0
okay so here's the issue
apparently steam guard turned itself on again for no fucking reason and I am now locked out of my account
so how did this happen you ask? let me elaborate
I decided I would format my hard drive and basically get a clean reinstall of windows 7, okay that's all good and dandy, get steam on my computer, bam, steam guard wants my code due to the new installment
so I say "okay", they apparently sent me a code so I go to check on my email, nothing there
now I actually went to play skyrim for two hours hoping that the mail would come after re-requesting it several times, but it didn't
the mail is definitely the correct one, it's impossible for it to be wrong, I only have one hotmail address (yes I use hotmail deal with it) and I'm p. sure that I wasn't retarded enough to spell it wrong twice when I was creating an account for steam years back
they can obviously send me emails because I had to register at their stupid support thing and they sent me a confirmation mail
here's what worries me, I did their little nice description and classification of the problem, but if this isn't fixable in some other way, I don't have a CD key to prove that I own the account, I mean sure, I do have the Orange Box discs, casing etc. that I ordered retail, but I lost the key years ago, so I'm screwed, am I not?
I hope this is a resolvable issue, if anybody can enlighten me, feel free to do so, because steam isn't going to answer until next tuesday like always
 
the email thing sometimes doesnt work

try again tomorrow
 
yeah I know it's iffy but I actually tried to use steam on other computers before with steam guard enabled and it didn't send anything to my email in those instances as well
the mail never came, and I attempted this several times, weeks apart
 
Ah yes, I've lost my account once and had no CD keys to prove my ownership of the account except my Orange Box. So what I did was write my actual log in name on a small notecard, I took a picture of my orange box/CD clearly on the desk with the notecard verifying that I am the owner, and managed to have my password changed. Give them as much information as you can, why you werent logged in for the past X days/last time you were logged in, etc. Eventually they'll give you your account back like me. Hopefully this works :s

Make sure to tell them any previous passwords you had aswell. That usually works.
 
okay
this wouldn't be an issue if the process of communication wasn't so fucking painfully slow, seriously
but thanks, thank god I had at least changed the pass a few days before the format, so I have something to go by lol
 
my god this guy is a fucking retard
he reset my password and sent it to my alternative email
I didn't enter an alternative email

edit: furthermore he reset my password which doesn't make the steam guard go away, since it still isn't sending emails to me
are they really this stupid?
 
oh, sorry, no worries lol I got it fixed
they mess up because they're too lazy to respond to the messages properly so they just have hotkeys aligned for automated messages as soon as you say the word "confirmation" in your question
 
Status
Not open for further replies.

Users who are viewing this thread